Frequently asked questions.

Civil servants, pensioners, and employees of private companies with a verifiable, regular salary are eligible to apply.

Proper identification, contact details and recent income or business information. The exact checklist depends on your selected loan and appears during the application.

Review timing depends on the product and whether all required information is available. You can follow progress and any requests for information in your ClickEasy account.

Choose a product, create or access your account, and complete the online form. You can also contact support for help with the application.

Yes. The Apply page lets you complete Salary Based Personal Loan, Micro Individual Business Loan, SME Loan, and Vendor Group Loan applications online. You can upload supporting documents, review the completed summary, then print or download it.

Repayment options can include EcoCash, OneMoney, ZIPIT, bank transfer, Visa, Omari, stop order, payroll deduction, and branch-supported channels depending on your product and approval terms.

Yes. Log in and open Applications to see the current status, progress timeline, latest update and next action.

Contact ClickEasy as early as possible. We will explain the available next steps for your account, but no particular arrangement is guaranteed.

No. Calculator results are estimates. Approval, amount, rate and repayment term depend on eligibility and review.

Use the phone, WhatsApp and website details published here. Never send an advance payment to someone promising approval.

Charges depend on the product. The 6% administration fee is deducted upfront, so clients see the net disbursement amount separately from the instalment. Salary-based SSB/pension and private payroll loans use reducing-balance schedules. Informal-sector business loans use straight-line/flat interest. Merchant asset/product loans use an 8% reducing-balance schedule.

Yes. Documents submitted for identity verification and affordability checks are handled confidentially and used only for processing your application.

We support government employees paid through SSB with short-term loans. All we need is your ID and payslip.

Use the loan calculator: enter your net salary to see your maximum loan, or enter an amount and tenure to see the monthly instalment. Buying from a merchant? Enter the merchant price and the calculator adds our upfront administration fee for you.

The SSB window normally runs from the 15th of each month to the 10th of the next. While it is open, expect your loan to be approved and disbursed within 48 hours.

We finance pensioners paid through the Pensions Office. Bring your ID and payslip. While the Pensions Office window is open (15th to the 10th of the following month), expect approval and disbursement within 48 hours.

Private-company employees can apply with proper identification, recent income information and employer confirmation. Approval and final terms remain subject to review.

If you have an ID and payslip, get in touch with our support team via call or WhatsApp on 0781 439 260 or 08612000788, or start your application online right now.